Frequently Asked Questions
Find answers to common questions about our services, process, and pricing.
About Us
Q: Who are you?
A: We are Tanya & John Tax, a professional tax company with many years of experience serving clients across Canada.
Q: Are you qualified to handle my tax file?
A: Yes, all our staff are trained in Canadian tax law. We are authorized to handle any tax filing for CRA.
Q: Where are you located?
A: We are based in Victoria, British Columbia, Canada. However, we serve clients across Canada through online services.
Services & Pricing
Q: What are your prices?
A: Our pricing depends on the complexity of your tax file. Personal tax starts at $50, self-employed from $150, and business from $500. We provide free quotes.
Q: Do you offer free tax consultation?
A: Yes! We offer free, no-obligation consultation for all new clients. You can contact us to discuss your tax needs.
Q: Do you provide tax planning?
A: Yes, we provide strategic tax planning services. This helps you minimize taxes and maximize savings. Contact us to learn more.
Q: Do you handle complex tax files?
A: Yes, we have experience with complex tax files including multiple business activities, foreign investment income, and international assets.
Process & Terms
Q: What is the filing process?
A: 1. Call us for free consultation. 2. Upload your documents securely online. 3. We review and process. 4. You sign the return. 5. We file with CRA.
Q: What documents do you need?
A: We need T4, T5, T776 (if applicable), T5013, RRSP contribution receipts, financial statements, business expenses, and any other relevant documents. We will provide a complete list.
Q: Do you have access to my CRA account?
A: No, we only process your tax file with your authorization. You always control your CRA account. We may request authorization to file returns on your behalf.
Q: How long does it take to process my file?
A: After receiving complete documents, we typically process your file within 5-7 business days. CRA usually processes returns within 2-8 weeks.
Q: Can I pick it up if I have already started?
A: Yes, you should definitely finish it. If you started your return but want us to complete it, please contact us. We will review and finish it.
Audits & CRA Issues
Q: Can you help me with a CRA audit?
A: Yes, we support clients facing audits or CRA inquiries. We will help you prepare your response and represent you if needed.
Q: I disagree with CRA decision. Can you help me appeal?
A: Yes, we have experience with CRA appeals. We can help you prepare your arguments and file an appeal.
Q: I owe CRA money. Can you help?
A: We are not a debt settlement company, but we can advise you on tax debt and payment options. We can refer you to specialists.
Security & Privacy
Q: Is my information confidential?
A: Yes, your information is completely confidential. We follow CPA Code of Ethics and Canadian privacy laws. We never share your information with third parties without authorization.
Q: What if I have a dispute?
A: If you have any concerns, please contact us immediately. We will work to resolve any issues promptly and professionally.